I made a mistake in empathy that cost me tens of thousands of dollars. It wasn’t a case of bad customer service or a botched partnership. It was something a lot simpler: I didn’t understand how people read blogs. I thought people read blogs as I did, subscribed to only a few, with the queue […]
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About Scott
I'm a Wall Street Journal bestselling author, podcast host, computer programmer and an avid reader. Since 2006, I've published weekly essays on this website to help people like you learn and think better. My work has been featured in The New York Times, BBC, TEDx, Pocket, Business Insider and more. I don't promise I have all the answers, just a place to start.