The Empathy Problem

I made a mistake in empathy that cost me tens of thousands of dollars. It wasn’t a case of bad customer service or a botched partnership. It was something a lot simpler: I didn’t understand how people read blogs. I thought people read blogs as I did, subscribed to only a few, with the queue […]

Pragmatic Optimism: How Your Fears and Doubts Can Allow You to Succeed

Deep down, I’m a die-hard optimist. I believe the world is getting better and that the pursuit of the ideal life is possible and worthwhile. While I disagree with a lot of current self-help, I embrace the core premise: that we can become better people. But, as optimistic as I am about the pursuit itself, […]